customer service

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Update – Decided to sticky this and also add direct links to threads on Aussie Arcade and Pinside highlighting the negative dealings people have had with Twisted Pins and Travis.

Thread on Aussie Arcade forums – Link

Thread on Pinside forums (Appended to an existing thread)- Link

Originally posted May 7th, 2015.

After a very poor experience with Twisted Pins over the last month, I’ve decided to write up the details for others as a warning. If you must order from them, be aware they don’t have the strongest reputation (as I’ve since heard and now experienced). In fact after some searching, I’ve found a number of people have a very negative view of Twisted Pins and the guy who runs it – Travis Brawley. No doubt people order from them without issue. But if there is an issue with your stencils (as I found with mine), you may not get any support – regardless of where the fault lay.
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